Shipping Policy

Thank you for visiting and shopping with us. The following details outline the terms and conditions that constitute our Shipping Policy.

Processing & Fulfilling Orders

• Order Processing Time: All orders are processed within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email.

• Shipping Origin: All orders are dispatched directly from our fulfillment warehouse in Germany.

• Order Tracking: Once your order has shipped, you will receive a shipping confirmation email containing your tracking number(s). The tracking system typically updates within 24–48 hours.

Shipping Rates & Estimated Delivery Times

We ship to countries worldwide. Delivery estimates depend on your destination zone:

Destination	Estimated Delivery Time
Germany	2 – 4 Business Days
European Union (EU)	4 – 8 Business Days
United Kingdom & Rest of Europe	5 – 10 Business Days
United States, Canada & International	7 – 14 Business Days

Shipping rates are calculated and displayed at checkout.

Customs, Duties, and Taxes

• EU Orders: Deliveries within the European Union are free of additional import duties or customs charges.

• International Orders (Non-EU): Orders shipped outside the EU may be subject to import duties, taxes (including VAT), and handling fees levied by the destination country once a shipment reaches your jurisdiction.

• Customer Responsibility: Any additional charges for customs clearance are the sole responsibility of the customer. We have no control over these charges and cannot predict what they may be.

Address Accuracy & Order Changes

Please double-check your shipping details at checkout. If you notice an error in your shipping address, please contact us immediately at ltd.bemu@gmail.com. Once an order has been processed or dispatched, we are unable to update or modify the delivery destination.

Lost, Stolen, or Damaged Packages

• Damaged Items: If your order arrives damaged, please inspect the contents and report the issue to us within 48 hours at ltd.bemu@gmail.com with photos of the damaged items and packaging so we can resolve it promptly.

• Lost Packages: If your tracking link shows no updates for over 10 business days or states that your package was delivered but you haven't received it, please check with neighbors/local postal delivery before reaching out to our support team.

Questions & Support

For any questions regarding shipping, tracking, or delivery, please reach out to us:

• Email: ltd.bemu@gmail.com

• Location: Antwerp, Belgium